Call Centre Solutions from OPEX
OPEX
is a specialist provider of hosted 'pay-as-you-go' telephony
and call centre solutions. Our customers are call centres and multi-site organisations
of all sizes that require a range of telephony services specific to their
requirement.
Call centre solutions from OPEX are typically customised to provide the right corporate 'look & feel' and are used; to manage multiple campaigns, to backup call centre resources when demand is excessive, or provide multi-site and home-worker connectivity.
Services include, intelligent call routing or call queuing, in-network ACD
and switching, self-service IVR, call conferencing, call recording, 0800 numbers,
premium numbers and follow me 0700 numbers,
The most popular in-network hosted services are;
Call Recording
A complete call recording service where businesses can arrange to have their calls recorded and stored in the network while still having the ability to retrieve and playback calls in their own offices. This is a usage' based pay-as-you-go' business model, which means our customers only pay for what they use when they use it.
Call Centre Solutions
Modern call centre technology can be greatly backed up by the services offered by OPEX. Our call centre solutions can be found on the call centre solutions page.
Teleconferencing
Designed for fast set-up and easy use for busy executives on the go this service provides conferencing from any phone in any location at any time. The service is simple to use, set-up is instantaneous and requires no specialist or technical knowledge. OPEX Teleconferencing also integrates to OPEX Call Recording and transcription services to provide the complete business package.
Self Service - IVR
For inbound / outbound telephone campaigns or transaction
handling OPEX Self Service – IVR suits most business needs. We can provide either
a complete Self Service model or work as part of your existing infrastructure
providing overflow capacity– it's your call. With the complete
service we will route calls, provide scripting, collect data, handle
credit card transactions, and provide full reporting.
more..
In Network ACD
OPEX Hosted ACD services provide intelligent routing and management of inbound call traffic, which can be routed based on a specific criteria such as; agent skills, customer details or inbound number. This service offers a flexible solution when managing traffic to either single or multiple sites and can be set-up as a complete service where no ACD currently exists or work in conjunction with existing customer infrastructure for expansion or overflow situations.
