Company Overview

Who we are

OPEX Hosting is a subsidiary company of Business Systems UK Ltd. Based from its head office in Middlesex the company provides telecommunication services and delivers these from world-class operational centres located at Watford, Slough and Canary Wharf. The operational centres are fully secure and belong to the network carriers Global Crossing, Telstra and Cable & Wireless.

What we do

OPEX Hosting provides a full set of ‘in-the-network' telecommunications solutions:– from our customer's perspective these services require neither management nor maintenance on their part and we charge on a ‘usage-only' basis.

A typical customer is looking to implement the latest telecommunications functionality but does not want the cost of infrastructure or unnecessary capital expenditure.

The OPEX (operating expenditure) business model works well for Contact Centres looking to expand or add functionality to existing services; for government bodies looking to enhance their call handling ability and for general businesses that need specific services.

Why use OPEX

The business benefits to using OPEX ‘hosted' services are enormous;

• Customers can take immediate advantage of efficient telecoms services without using capital expenditure

• Customers have no infrastructure to manage or maintain

• Services can be set up quickly and increased or decreased according to demand

By using a consultative approach, OPEX considers business requirements and looks to add intelligence to voice and data traffic. This process often results in additional and unforeseen benefits that increase the customer's return on investment significantly.


‘We welcome the opportunity to assist customers in matching business objectives to revenue based hosted services'. Paul Desbois - Director of Special Projects OPEX

Who we are associated with:

The Institute of Customer Service (ICS)

Customer Contact Association (CCA)

Communication Management Association (CMA)

These organisations are an excellent starting point if you need to address important customer quality issues or to ascertain industry regulations affecting your business.  We strongly recommend you visit these leading associations’ websites for guidance and advise.